FAQs

At Blenderhandheld.com, we want your shopping experience to be smooth and worry-free. Below are answers to common questions about our hand powered mixers, shipping, returns, refunds, and warranty. If you need further assistance, please contact Betsy Brick at support@blenderhandheld.com or +1 (662) 257-7186.

1. Product Questions

Q1: What makes the Blenderhandheld mixer different?
Our household hand powered mixer is designed for manual operation, offering a reliable and energy-free way to mix ingredients. It is durable, lightweight, and easy to use.

Q2: Does the mixer come with accessories?
Yes, each mixer comes with an instruction manual, warranty card, spare blade, and return label for your convenience.

Q3: How do I clean my hand powered mixer?
Clean the mixer with a damp cloth and mild detergent. Avoid submerging the entire device in water. Dry thoroughly before storage.

2. Shipping & Delivery

Q1: What are the shipping options and cost?
We ship exclusively within the U.S. via UPS Express. Delivery typically takes 3–5 business days, and the shipping cost is $4.

Q2: How long does it take to process my order?
Orders are processed within 1–2 business days during weekdays. Orders placed after 4:00 PM or on weekends/holidays will be processed the next business day. During peak seasons, processing may take 5–7 business days.

Q3: How can I track my order?
After your order ships, you will receive a tracking number via email. You can track your package directly through UPS.

Q4: What if my order is delayed or lost?
If delivery exceeds 7 business days or the package is lost, contact support@blenderhandheld.com. We will arrange a reshipment or full refund within 2 business days, including the $4 shipping fee.

3. Returns & Refunds

Q1: Can I return my mixer?
Yes, returns are accepted within 14 days of delivery if the mixer is in original condition with all accessories.

Q2: Who pays for return shipping?

• Blenderhandheld.com covers shipping if the product is damaged, defective, or incorrect.

• Customers pay shipping if returning due to personal preference (color, function, etc.).

Q3: How long does it take to get a refund?
Refunds are issued to your original PayPal account within 2 business days after receiving the returned item.

Q4: Can I exchange my mixer?
Exchanges are accepted within 14 days for the same model if the mixer is damaged, defective, or shipped incorrectly. Shipping costs follow the same rules as returns.

4. Warranty Questions

Q1: How long is the warranty?
We offer a 12-month warranty from the date of receipt, covering material or craftsmanship defects.

Q2: What is not covered under warranty?
Intentional damage, misuse, or normal wear and tear is not covered. In these cases, repair fees and shipping costs apply.

Q3: How do I claim warranty service?
Email support@blenderhandheld.com with your order number and photos of the issue. Mail the defective item to:
1419 Alexander St, Chillicothe, Missouri, 64601, Attn: Betsy Brick.

Q4: Who pays shipping for warranty repairs?
Blenderhandheld.com covers shipping for defects or manufacturing issues. Customers cover shipping for issues caused by misuse or personal damage.

5. Order Modifications & Cancellations

Q1: Can I modify my order?
Orders can be modified within 1–2 business days after purchase. Beyond that, orders enter the shipping process and cannot be changed.

Q2: How can I cancel my order?
Orders can be canceled within 30 minutes of placement via your account or by contacting customer service.

We are dedicated to providing high-quality products and exceptional customer support. For any additional questions or assistance, contact Betsy Brick at support@blenderhandheld.com or +1 (662) 257-7186, and we will respond within 24 hours.